Return and Refund Policy

Returns

Returns will be accepted within 14 days of the delivery date. Products must be unused, in the original packaging, and in like-new condition in order to be eligible for a refund.

How to Request a Return or Exchange

To inquire about a return or an exchange please email customerservice@silveretteusa.com. Please include the order number in your e-mail.

Customers must receive return approval before mailing items back. Our team will provide return instructions after approval.

Topical Beauty Products

All topical beauty products are final sale and cannot be returned or exchanged due to health and safety reasons.
If you receive a damaged or incorrect item, please contact us within 14 days of delivery with your order number and photos so we can assist you.

Exchanges

Exchanges will be processed for products that are unused, in the original packaging, and in like-new condition within 14 days of the delivery date. Customers are responsible for return shipping charges for both returns and exchanges, except when an item arrives damaged or incorrect. 

Refund Processing

Refunds are processed within 1–2 business days after we receive your return and are issued to the original payment method. Original shipping charges are nonrefundable.

Marketplace Purchases

For purchases made through Amazon, Babylist or Mercado Libre, please request your return or refund through the marketplace where you purchased the item.