Shipping policy

Order Processing

After checkout, you will receive an Order Confirmation email. We process orders M-F from 9am-5pm PST, Saturday 9am -1pm PST. We do not ship on Sundays, and nationally observed US holidays. 

Orders may take up to 24 hours to process, excluding Sundays and nationally observed U.S. holidays.

Once shipped, you will receive a Shipment Confirmation email with a tracking number. 

We do ship within the U.S.

Once an order has been submitted, we may not be able to make changes or cancellations. If you need to edit or cancel your order, please contact us as soon as possible at info@silveretteusa.com, and we'll let you know if your order is still eligible for changes or cancellation.

We offer free standard shipping on orders of $25 or more.

Tracking Delays or Missing Packages

If you purchased SAVEDBY package protection at checkout, you can submit a claim directly with SAVEDBY for a lost, stolen, or damaged package. You can also use the claim link in your SAVEDBY protection confirmation email. Claims are subject to SAVEDBY’s coverage terms and eligibility requirements.

If you haven’t purchased SAVEDBY package protection and your tracking stops updating, your package appears to be missing, or tracking shows delivered but you have not received it, please email customerservice@silveretteusa.com with your order number and tracking number so our team can help look into it.